From the distribution center to the customer's door
Retail freight ends in three different places: a distribution center with a routing guide, a store with a small dock, or a customer's living room. We ship to all three, and we treat the delivery requirements as part of the quote rather than a surprise afterward.
Retail and e-commerce
What this freight demands
Delivery requirements
Retail distribution centers set appointment, labeling and paperwork rules. We collect those requirements up front so the shipment arrives the way the receiver expects.
Large items sold online
Furniture, appliances and fitness equipment need more than a curbside drop. Final mile service carries the order inside, to the room, or unpacks and assembles it.
Peaks
Volume moves with the season. Access to a large carrier base is what keeps freight moving when capacity tightens.
How we move it
LTL
Replenishment to stores and distribution centers, with appointments and special services quoted up front.
LTL service →Final Mile
Threshold, room-of-choice and white glove delivery for large items sold direct to consumers.
Final Mile service →Truckload
Full loads from the port, the plant or the warehouse to the distribution center.
Truckload service →After the quote
An operations team behind every shipment
Booking the truck is the start. The work that protects your customer relationship happens between pickup and the final invoice.
- Pickup and transit monitoring. Each shipment is watched from pickup to delivery, so a missed pickup or a stalled trailer is caught the same day.
- Escalation support. When a shipment is at risk, we escalate with the carrier and tell you what is happening and what the options are.
- Invoice auditing. Carrier invoices are checked against the quote before they reach you, so billing errors are caught and corrected.
- Dispute resolution. When a carrier reweighs, reclassifies or adds a charge that is not valid, we dispute it on your behalf.
- Claims support. If freight is lost or damaged, we help you assemble and file the claim and follow it with the carrier to a resolution.
Common questions
Can you deliver large online orders inside the customer's home?
Yes. Final mile service ranges from threshold delivery just inside the door to white glove delivery with unpacking, assembly and removal of the packaging.
Do you handle delivery appointments at retail distribution centers?
Yes. We book the appointment and build the pickup around it. Send us the receiver's routing requirements with the first shipment.
Can I get one price for the long haul and the home delivery?
Yes. A final mile quote covers the move to the local delivery hub and the delivery into the home as a single all-in price.
Guides for this freight
Other industries
Manufacturing and industrial
Inbound materials, outbound finished goods, and the load that cannot be late.
Learn more →Food and beverage
Frozen, refrigerated and dry product, delivered to the receiver's rules.
Learn more →Building materials and construction
Flatbed, van and LTL to yards, dealers and job sites.
Learn more →Have a shipment to move?
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