Services
Freight services for every size of shipment
One pallet or a full trailer, dry or frozen, a loading dock or a living room, across town or across an ocean. Five services, one team, one platform.
What we move
Truckload
Dry van, flatbed and refrigerated trucks, dedicated to your freight.
- Dry van. The standard for palletized and boxed freight that needs to stay dry and secure.
- Flatbed. Open-deck trailers for freight that loads from the side or the top, or that will not fit through a trailer door.
- Refrigerated. Temperature-controlled trailers for freight that has to hold a setpoint from dock to dock.
LTL
Pay for the space you use. Compare carriers side by side on every shipment.
- Standard LTL. Palletized or crated freight, typically one to six pallets.
- Volume and partial. Shipments too big for standard LTL pricing and too small for a full truck.
- Special services. The extras that change a price, quoted up front so they do not show up on the invoice later.
Reefer LTL
Frozen and refrigerated pallets without paying for the whole trailer.
- Frozen. Product that has to stay hard frozen from the dock to the receiver.
- Refrigerated. Chilled product that needs a steady cool setpoint.
- Temperature protected. Freight that is not cold, but cannot freeze or overheat on the way.
Final Mile
Delivery into the home or business, from the curb to fully assembled.
- Threshold. Delivered just inside the first door or into the garage.
- Room of choice. Carried to the room your customer picks, including up or down stairs.
- White glove. Unpacked, assembled, set in place, and the packaging hauled away.
International
Air, ocean and cross-border freight, door to door or port to port.
- Air freight. The fastest option, priced on the greater of actual and dimensional weight.
- Ocean freight. The lowest cost per pound for freight that can take longer on the water.
- Cross-border truck. Truckload and LTL service between the United States, Canada and Mexico.
Enterprise programs
For shippers who move freight every day: a named account team, a staged onboarding, reporting by carrier and lane, and a response to your RFP.
Which service fits your shipment
Most freight sorts itself by three questions: how much of a trailer it fills, whether it needs a temperature, and where it delivers.
| If you are shipping | Use | Why |
|---|---|---|
| One to six pallets of dry freight | LTL | You pay for your share of a trailer, and carriers are compared side by side. |
| About six to twelve pallets | Volume LTL or partial | Too big for standard LTL pricing and too small for a full truck, so it is priced by the space it takes. |
| A full trailer, or freight that should not be transferred | Dry van truckload | One truck drives from pickup to delivery with no terminal handling. |
| Machinery, steel, lumber or anything that loads from the side or top | Flatbed truckload | Open-deck trailers take freight that will not fit through a trailer door. |
| A full load of frozen or refrigerated product | Refrigerated truckload | The trailer holds one setpoint from dock to dock. |
| A few pallets of frozen or refrigerated product | Reefer LTL | Cold freight shares a refrigerated trailer, so you do not buy a whole truck. |
| Furniture, appliances or equipment going into a home or business | Final mile | Delivery by appointment, to the threshold, the room of choice or fully installed. |
| Freight crossing an ocean, or the border with Canada or Mexico | International | Air, ocean and cross-border truck, planned with the domestic legs. |
These are starting points, not rules. For the detail, read LTL vs. truckload, or see how we ship by industry.
Included with every service
The work after the booking
Whatever the mode, an operations team stays with the shipment until it is delivered and billed correctly.
- Pickup and transit monitoring. Each shipment is watched from pickup to delivery, so a missed pickup or a stalled trailer is caught the same day.
- Escalation support. When a shipment is at risk, we escalate with the carrier and tell you what is happening and what the options are.
- Invoice auditing. Carrier invoices are checked against the quote before they reach you, so billing errors are caught and corrected.
- Dispute resolution. When a carrier reweighs, reclassifies or adds a charge that is not valid, we dispute it on your behalf.
- Claims support. If freight is lost or damaged, we help you assemble and file the claim and follow it with the carrier to a resolution.
Questions about our services
What freight services does MeritSpan Logistics offer?
Five: truckload (dry van, flatbed and refrigerated), LTL, refrigerated LTL, final mile and white glove delivery, and international freight by air, ocean and cross-border truck.
How do I know which service my shipment needs?
Start with size, temperature and where it delivers. A few dry pallets usually ride LTL, a full trailer rides truckload, cold freight needs refrigerated equipment, and a delivery into a home needs final mile. When a shipment sits between two services, we price both and show you the difference.
Can one shipment use more than one service?
Yes. A sofa sold online often rides LTL to a delivery hub and final mile into the home. An import can arrive by ocean and finish on a truck. We plan the legs together so there is one team to call.
Do I need a separate account for each service?
No. Every mode is quoted, booked and tracked in the same customer platform, with one login and one set of reports.
Have a shipment to move?
See live rates on screen now, or tell us about your freight and a person will reply.